Refund Policy

At goodrusshop, we strive to deliver high-quality products and a pleasant shopping experience for every global customer. This Refund Policy outlines clear and fair guidelines for return and refund requests. By placing an order on our website, you agree to the terms listed below.

Eligibility for Refunds

We accept refund requests for defective products, damaged items during transportation, and incorrect order shipments. All refund-eligible items must be unused, unmodified, and kept in original condition with complete packaging. Normal wear and tear, artificial damage, or personal dissatisfaction with style that does not affect product quality are not eligible for unconditional refunds.

Refund Application Period

Customers are required to submit a refund request via our official support email within 14 calendar days after receiving the package. Please provide detailed problem descriptions and corresponding product photos or videos to help our team verify your request quickly. Applications submitted beyond the time limit will not be accepted.

Order Cancellation

You can cancel your order for free before it is processed and shipped. Once the order has been dispatched, cancellation is no longer available. If you still need to apply for a refund after shipment, please follow our post-delivery refund process.

Processing Time for Refunds

After we receive and verify your refund application and returned items (if applicable), our team will review and confirm the request within 3–5 business days. Approved refunds will be returned to your original payment method. The actual arrival time of funds depends on the processing rules of your payment platform and bank.

Shipping Fee for Refunds

Our store provides permanent free worldwide shipping for all orders. For returns caused by product quality problems, transportation damage, or our shipping errors, we will cover the return shipping cost. For voluntary returns due to personal preference, customers shall bear the relevant return shipping fees.

Non-Refundable Situations

Refunds will be rejected under the following situations: overdue application, artificially damaged products, missing original packaging and accessories, products worn for long-term use, and invalid refund reasons without effective proof. We will clearly inform customers of the rejection reasons for each failed application.

Policy Updates

goodrusshop reserves the right to update this Refund Policy at any time to match service adjustments and industry standards. The latest terms will be posted on this page and take effect immediately after publication. Continuous use of our website and services constitutes acceptance of the updated policy.

Contact Us

If you have any questions or need assistance with return and refund matters, please contact our customer support team at: [email protected]